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Hello —, your agreement is due to renew

We've genuinely enjoyed looking after you, and we'd love to carry on. Here's your renewal.

Account—

Current agreement—

Renewal term—

Monthly charge—

What happens if you accept: we'll email you a renewal agreement to e-sign. Nothing changes and nothing is charged until you sign — your service simply continues without interruption.

This is a secure, single-use link created just for you. Not expecting this? Contact your Chess account manager or call the number on your latest invoice.

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Thank you — that's great news

We're delighted to be continuing with —.

Next: we'll email a renewal agreement to e-sign in the next few minutes. Your service continues uninterrupted — the new term begins the moment you sign. Nothing is charged before then.

You can safely close this page. If the signing email doesn't arrive within an hour, check your junk folder or contact your account manager.

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We're sorry to see you thinking of leaving

Before you go — would you mind telling us why? It genuinely helps us do better, and there's no obligation.

Main reason Anything else you'd like us to know? (optional)

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Thank you for letting us know

We've recorded your decision not to renew. Your current agreement will run to its end date as normal, and a member of the team may be in touch to help with next steps.

Changed your mind? There's still time — contact your Chess account manager and we'll pick your renewal back up.

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You've already responded to this

Our records show this renewal was —. There's nothing more to do here. If that doesn't look right, please contact your account manager.

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This renewal link has expired

Not to worry — we can still sort your renewal. Please contact your Chess account manager, or call the number on your latest invoice, and we'll take it from there.

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This link doesn't look valid

Please open the renewal using the link in your email. If you've copied it by hand, a character may be missing. Still stuck? Contact your Chess account manager.

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Sorry — something went wrong at our end

We couldn't load or record that just now. Your link is fine and your renewal hasn't been changed.

Please try again in a few minutes. If it keeps happening, contact your Chess account manager or call the number on your latest invoice and we'll sort it out for you.